Terms of Service & Privacy Policy – Stendler Incorporated

Effective Date: August 15, 2025

Terms of Service (TOS)

1. Eligibility

You must be at least 18 years old or of legal age in your jurisdiction to use our Services. By using the Suredeal product, you represent that you meet these requirements.

2. Account Registration

To use our Services, you must create an account. You agree to:

• Provide accurate and up-to-date information.
• Keep your login credentials secure.
• Notify us immediately of unauthorized access.

You are responsible for all activity under your account.

3. Use of Services

Stendler Incorporated provides tools for generating sales estimates, quotations, and related business documents. You may use our Services only for lawful purposes and in accordance with these TOS. Prohibited activities include, but are not limited to:

• Using the Services for fraudulent, illegal, or harmful purposes.
• Generating misleading or false estimates.
• Spamming, harvesting user data, or unauthorized marketing.
• Attempting to access other users’ accounts or data without authorization.
• Interfering with the security or performance of the platform.

We reserve the right to suspend or terminate accounts that violate these rules.

4. Payments, Billing, and Refunds

All payments for subscriptions and purchases are processed through Paddle, our payment processor, which acts as the Merchant of Record. By subscribing or making a purchase:

• You agree to Paddle’s Terms of Service and Privacy Policy, in addition to these TOS.
• Subscription fees are billed in advance, based on your chosen plan, and may include applicable taxes.
• Your subscription continues until cancelled.

Refund Policy

• Refund requests must be submitted within 14 days of the initial subscription purchase.
• Refunds may be granted if the Service has not been substantially used.
• Refunds are processed through Paddle; timing depends on your payment method and Paddle’s processing.
• Requests after 14 days, for renewed subscriptions, or for additional services/third-party integrations are not eligible for refunds.

Note: As Paddle is the Merchant of Record, all refunds, chargebacks, and payment disputes are handled by Paddle. Stendler Incorporated is not responsible for payment disputes or failures.

5. Intellectual Property

• Copying, modifying, distributing, or creating derivative works without permission is prohibited.
• Use of our trademarks or logos for commercial purposes requires consent.

6. Data and Privacy

You retain ownership of the data you input into the SureDeal product. By using the Services, you consent to our Privacy Policy below.

While we use commercially reasonable efforts to protect user data, we do not guarantee complete security. You are responsible for maintaining backups and safeguarding your account credentials.

7. Disclaimers

• The Services are provided “as-is” and “as available”.
• Stendler Incorporated does not guarantee accuracy, completeness, or reliability of estimates generated.
• The Services do not constitute legal, financial, or professional advice.
• We do not guarantee uninterrupted access, and service may be subject to delays or outages.

8. Limitation of Liability

• Stendler Incorporated and Paddle shall not be liable for indirect, incidental, special, punitive, or consequential damages.
• The maximum aggregate liability is limited to fees paid by you in the 12 months preceding the claim.

9. Indemnification

• You agree to indemnify, defend, and hold harmless Stendler Incorporated, its affiliates, and Paddle from any claims, damages, losses, or expenses arising from your use of the Services, violation of these TOS, or infringement of third-party rights.

10. Force Majeure

Stendler Incorporated and Paddle are not liable for delays or failures caused by events beyond their reasonable control.

11. Termination

We may suspend or terminate your account for violations of these TOS or applicable law. Upon termination, your access ends, but accrued rights and obligations survive.

12. Governing Law

These Terms are governed by the laws of Ontario, Canada. Any disputes will be resolved in the courts of Ontario.

13. Changes to Terms

We may update these TOS from time to time. Changes take effect when posted. Continued use of the Services constitutes acceptance of the revised terms.

14. Contact Us

Email: [email protected]

Website: www.suredeal.io

Privacy Policy

1. Information We Collect

• Account information: Name, email, company info, login credentials.
• Payment information: Billing details processed through Paddle.
• Usage data: Platform interactions, features used, generated estimates.
• Cookies & tracking: Data to improve the Services.

2. How We Use Your Information

• To provide, maintain, and improve our Services.
• To process payments and manage subscriptions.
• To communicate with you (support, updates, notifications).
• To comply with legal obligations.
• For analytics and research to improve user experience.

3. Sharing and Disclosure

• We share information with Paddle for payment processing, refunds, and taxes.
• We may disclose information to comply with legal obligations or protect rights and safety.
• We do not sell or rent your personal data to third parties.

4. Data Security

We implement reasonable measures to protect your data, but no method is 100% secure. You are responsible for backups and safeguarding credentials.

5. Data Retention

We retain personal information as long as necessary to provide the Services and comply with legal obligations. Usage data may be anonymized.

6. Your Rights

• Access and obtain a copy of your personal data.
• Request correction or deletion of your personal data.
• Withdraw consent to processing where applicable.
• Object to processing for marketing or analytics purposes.

To exercise your rights, contact us at [email protected].

7. Cookies

We use cookies and similar technologies to enhance your experience. You can manage cookie preferences in your browser settings.

8. Third-Party Services

We use third-party services such as Paddle for payments. These services have their own privacy policies.

• Paddle: Payment processing and subscription management
• Google Analytics: Website analytics and user behavior tracking
• Authentication Services: Third-party login providers (Google, etc.)
• Cloud Storage: Data storage and backup services

9. Legal Basis for Processing

We process personal data based on various legal grounds as permitted by applicable law, including:

• Contract Performance: To provide our Services
• Legitimate Business Interest: To operate, improve, and secure our Services
• Consent: Where explicitly provided by users
• Legal Compliance: Where required by applicable law

Note: Specific legal requirements may vary by jurisdiction and are subject to change.

10. International Transfers

Your information may be transferred to and processed in various jurisdictions as necessary for our business operations. By using our Services, you acknowledge and consent to such transfers. We implement commercially reasonable safeguards where required by applicable law.

11. Data Breach Notification

In the unlikely event of a data breach, we will take appropriate action as required by applicable law. We reserve the right to determine the scope and timing of any notifications based on:

• The nature and severity of the incident
• Legal requirements in relevant jurisdictions
• Technical feasibility and business considerations
• Advice from legal counsel and security experts

12. Automated Decision Making

We may use automated systems for:

• Fraud Detection: Automated analysis to prevent fraudulent activities
• Content Recommendations: Personalized suggestions based on your usage patterns
• Risk Assessment: Automated evaluation for security purposes

You have the right to request human review of automated decisions that significantly affect you.

13. Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format. You may also request that we transmit this data directly to another service provider where technically feasible.

14. Children's Privacy

Our Services are not intended for children under 18. We do not knowingly collect data from children. If we become aware, we will delete it.

15. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to Know: Request disclosure of personal information collected, used, or shared
• Right to Delete: Request deletion of personal information we have collected
• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, contact us at [email protected].

16. Data Processing Records

We maintain internal records of data processing activities as required by applicable law and business needs. The scope and detail of such records may vary based on legal requirements, business considerations, and technical feasibility.

17. Changes to Privacy Policy

We may update this Privacy Policy at any time at our sole discretion. We will make reasonable efforts to notify users of material changes, which may include posting updates on our website or sending notifications. Your continued use of our Services after any changes constitutes acceptance of the updated policy.

18. Data Protection Officer

For privacy-related inquiries, you may contact our Data Protection Officer:

Email: [email protected]

Address: Stendler Incorporated, Privacy Office, Ontario, Canada

19. Contact Us

General Support: [email protected]

Privacy Inquiries: [email protected]

Website: www.suredeal.io

Mailing Address: Stendler Incorporated, Ontario, Canada